Regulations Flience
The regulations are effective from August 1, 2026.
The regulations are effective from August 1, 2026.
The Flience online store, available at flience.com, is operated by PLEO interactive sp. z o.o. These Terms and Conditions set out the rules for using the store and the conditions for entering into distance sales agreements.
Customer — a natural person, legal person or organisational unit making purchases from the store. Consumer — a customer who is a natural person making a purchase not directly related to their business activity. Product — a movable item available in the store, in particular educational cards, posters and teaching aids.
Orders can be placed through the website 24 hours a day, 7 days a week. An order is placed after completing the form and confirming the purchase. After placing an order, the customer receives a confirmation email.
All prices shown in the store are gross prices and include VAT. The customer may choose online payment (BLIK, card or instant transfer) or a traditional bank transfer. The store reserves the right to change prices, but such changes do not apply to orders already placed.
Delivery is available in Poland and European Union countries through courier companies and parcel lockers. Orders are processed within 1 to 3 business days after payment is credited.
If a product is defective, the customer may submit a complaint to info@flience.com. The complaint will be reviewed within 14 days of receipt. If the complaint is accepted, the product will be replaced with a defect-free product or its price will be refunded.
A consumer has the right to withdraw from the agreement within 14 days without giving a reason. The returned product should be complete and show no signs of use beyond ordinary inspection. The payment will be refunded within 14 days of receiving the withdrawal statement.
The controller of customers’ personal data is PLEO interactive sp. z o.o. The data is processed solely to fulfil orders and — with the customer’s consent — for marketing purposes. Details are provided in the Privacy Policy.
Matters not covered by these Terms and Conditions are governed by the Polish Civil Code and the Consumer Rights Act. These Terms and Conditions enter into force on the date they are published on the store website.